Our home broadband failed during a violent electrical storm last night. No NBN outage in area. The Arris CM8200 seems to be dead - eg no lights and I tried testing it with neighbour's adapter (their NBN is fine). It is Xmas Eve; I've been stuck on phone to TPG tech support for over an hour... The callback service promises to hold place in queue (yet says next call back is 8am Xmas Day). Do I have to buy a new NBN modem - is that even possible at say Harvey Norman? For our kids summer uni courses - and a bit if entertainment over Xmas - I fear waiting a week for TPG to answer and then consider parcel posting a replacement. Graeme ... View more