Our nbn ntd box and modem were fried in a recent electrical storm.   We logged a report with tpg.  The nbn technician came to our property today and installed a new nbn ntd box, however the told us our modem was also fried.   They have advised we contact tpg to organise a replacement modem.   Is this possible? ... View more

The nbn router at our house has apparently ceased operating after an electrical storm today.  I have tested the power output of the power supply, which is fine.   No lights display at all.   How do I organise a replacement.?  TPG  support line suggests calling back in 24 hours! ... View more