I’ve had continual outages for the past 30 days customer support doesn’t answer calls when they do answer can’t offer me know solution keep saying my service is operating normally And they increase their price I had no other option other than to raise a complaint with the Ombudsman’ I’m hoping this is my solution Although having said that I’ve had to ring them x3 times today to confirm an appointment with an NBN tech they keep stuffing up the time I need an a.m. appointment and told them that repeatedly got sent from NBN an afternoon appointment so continually frustrating dealing with this company ... View more

Make a complaint to the above ombudsman this company provides no support and an unreliable internet connection and no permanent solutions provided For $75 per month appalling service provider ... View more

Customer service don’t answer calls on my repeated drop out service after 18 hours they call back and ask how they can help you and then hang up what is going on at that company appalling customer service ... View more

What is going on with the Internet connection in West Melbourne for the last 30 days it continually drops out I was off-line for three days one time 24 hours they keep saying there’s nothing wrong and now it’s dropped out again tonight as it did last night run tests keep saying there’s nothing wrong ... View more