TPG Community

soniakim67 · ‎01-05-2024

Pm sent.

soniakim67 · ‎30-04-2024

There was a planned maintenance in my area this morning and the power was out for a few hours. There has been no internet since the power came back on. There is no nbn outage in my area and my neighbours have no nproblems. My phone connects to home wifi but it says "connected without Internet." I have reset the nbn box and the modem multiple times to no avail. Please help ASAP as I work from home. Thanks.

soniakim67 · ‎16-11-2023

I didn't receive any private message and I sent a private message to you, BasilDV, about my account details five days ago. What was the Pm about? Account details? The nbn box still flashing red light and clicking. I will PM you my account details again.

soniakim67 · ‎16-11-2023

Why isn't TPG taking any measures to address the problem? What's the point of asking to send a private message when nothing has been done and no reply after five days have passed since a private message was sent? I work from home and I can't express the damage this lack of Internet is causing. How many more days will it take to conduct a test and conclude a technician has to be sent?

soniakim67 · ‎11-11-2023

Right after lightning yesterday evening, we lost internet connection, and the nbn connection box continually flashes red light and makes a clicking sound. I left the wall socket unplugged overnight and repeatedly tried reconnecting and resetting the box this morning, but the same symptoms continue with no internet. Sometimes blue light flashes, then turns clicks on and off after a while, then returns to red. Any speedy assistance will be greatly appreciated. Thanks.

soniakim67 · ‎21-12-2020

It's working now -- after I restarted the NBN connector and modem. Thanks so much for you help!

soniakim67 · ‎20-12-2020

Phone still not working; my phone handset displays "Check TEL Line" message. I cannot make calls, and incoming calls do not ring. I used the phone on Dec 15, and it suddenly stopped working on Dec 16 about the time I saw an NBN technician working near my house and also received a text message from TPG about an outage in my area.

soniakim67 · ‎18-12-2020

My home phone used to work fine but the quality deteriorated a few days ago and now the phone does not work. I just get a lot of noise when I try to use the phone, and it does not ring for any incoming calls and I cannot make a call either. I will appreciate it if you look into this. Thanks.

soniakim67 · ‎27-03-2018

Hi, thanks so much -- the phone works now! Again thanks.

soniakim67 · ‎26-03-2018

There is no dial tone or any noise when I pick up the home phone. I get a busy signal when I dial my phone number from a mobile phone, but the Internet works (but increasingly becoming slower I think). I have unplugged all phones, then tested each one by one on different wall sockets, but there is just dead silence. I think this has been going on for several days. Is this something TPG can check to see what's wrong, or should I call for a phone technician?

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About soniakim67

Re: No Internet

No Internet

Re: Nbn box flashing red light and making clicking sound

Re: Nbn box flashing red light and making clicking sound

Nbn box flashing red light and making clicking sound

Re: NBN Phone Suddenly Not Working

Re: NBN Phone Suddenly Not Working

NBN Phone Suddenly Not Working

Re: No home phone signal but Internet works

No home phone signal but Internet works