TPG Community

Ask, answer and talk about our products

ADSL+2 Connection

SOLVED Go to solution
Highlighted
Level 1c
Hi,
We received an email a couple of days ago to say our internet is active and we checked online and indeed everything is fine but after following the steps to set up we still don't have any internet connection. The wifi light is on but the internet light is off.
We have contacted the online support that did not solve our problem.
We need your assistance .
Thanks
3 REPLIES 3
Moderator

Hi @AlexetCam,

 

Welcome to TPG Community!

 

We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.

 

We have already made a follow up and a case engineer will contact between 10AM and 1PM QLD time today to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via PM.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Level 1c

Hi,

 

Thanks for the message.

Looking forward receiving this call.

 

Moderator

Hi @AlexetCam,

 

We've seen that you have been in contact with one of our Engineers and advised the case progress. At the moment the case is still under assessment.

 

Further updates will be provided when is available.

 

Let us know should you require further assistance.

 

Cheers!