Welcome to TPG Community!
We have located the account using your community details and we can see that the issue has been escalated to our Engineering Team.
We have already made a follow up and a case engineer will contact between 10AM and 1PM QLD time today to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via PM.
To send a PM, please refer to this link: How do I private message (PM) in the community
We've seen that you have been in contact with one of our Engineers and advised the case progress. At the moment the case is still under assessment.
Further updates will be provided when is available.
Let us know should you require further assistance.