Welcome to the Community!
Using your community details to locate your account, I was able to perform tests and we've detected that there seems to be a line cut outside which is why your service isn't working yet. This will require Telstra to check the line and investigate further. I have escalated this issue to our Engineering Team for assistance and for the monitoring of the case. Updates will be provided to you directly in the form of SMS or phone call.
Let me know if you have other concerns or queries.
Your case has already been raised to Telstra. An SMS was sent to you earlier today advising as to when a Telstra technician can check your line. Feedback pertaining to the outcome of the tech visit and additional updates will be given by our Engineering Team.