TPG Community

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ADSL2+ Dropping out

Level 1a

Over the past few weeks our connection keeps dropping out and disconnecting. We have tried following the processes on your site to fix it but nothing has changed. 

Its to the point that i cant use the internet anymore..i tried calling through but was on hold for 20 mins.

help!

1 REPLY 1
Moderator

Hi @esalahi,
 

Welcome to the community!
 

We are sad to know that you're having difficulty with the service. We are able to locate your account using your Community Details. We've seen that you have been in contact with our Technical Support Team yesterday and this issue has been escalated to our Engineering Team.
 

Based on the initial assessment on the issue. We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.

Telstra have told us they have booked a technician to check your TPG service anytime between now and 03/May/2019. Your attendance is NOT required. Further updates will be provided when is available via SMS or Phone call by one of our Engineers.

 

We apologise for any inconvenience.