Adsl2+

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Level 1c
I bought the modem, made an appointment on 25/06(I took the day off) and now they said there is no way to do the installation and informed me by phone to look for optus ... can someone help me?
16 REPLIES 16
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Moderator

Hi @Quiterio 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c
Ok thanks ... im waiting
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Moderator

Hi @Quiterio 

 

I can see indeed the ADSL2+ install has failed.

I will arrange someone from installations to call you back ASAP within 24hrs to find out what the status is and help you out.

 

regards,

David_M

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Level 1c
Ok i will wait ... thanks
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Level 1c
Nobody call me
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Moderator

Hi @Quiterio,

 

Based on the latest log on file, our Account Specialist Team attempted to contact you earlier today but no avail.

 

Please confirm your best contact number to ensure we have the correct details also your contact time tomorrow.

Regards, 

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Level 1c

0416xxxxxx

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Moderator

Hi @Quiterio,

 

Please also confirm your best contact time tomorrow. 

Regards, 

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Level 1c
Anytime after 7am