TPG Community

Get online support

Cancellation ADSL without notification email

Level 2

I cancelled my ADSL service yesterday giving my 30-day notice, but haven't received an email notification to this effect. Should I have received confirmation that my cancellation is being processed? The only notification was the landing screen after hitting submit, which leaves me  concerned that my cancellation notification might get electronically misplaced.


How do I get TPG confirmation on actioning a cancellation that leaves me with an electronic trail as proof that the cancellation has been effected from TPG's end?



Level 2

I received the email a few minutes ago.


Hi @taoruofei,

Welcome to the community!

We are sad to know that you're considering canceling your service with us. We located your account using your community details, we've seen that the our Account Specialists Team already received your email request.

At the moment, it is currently under assessment, further updates will be provided by one of our Account Specialists. We will chase this up with them and pass this as additional reference. Expect a call anytime within the day.

Let us know should you require further assistance.