Connection

Highlighted
Level 1
I installed and connected my equipment today. I am now connected but haven’t received a message from tpg confirming this. Is there a delay between connecting and receiving confirmation? Thanks in advance.
2 REPLIES 2
Highlighted
Moderator

Hi @mattturnbull78,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, the NBN order has been completed on 05/06/2019 around 8PM. We have checked the status of your connection and it looks stable for more than 15 hours now

 

Should there be any issues, please let us know so we can investigate. Thank you.

Highlighted
Moderator

Hi @mattturnbull78,

 

An email was sent at 3:39PM NSW today informing you that your service with us has been activated.

 

Regards,