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Connection

mattturnbull78
Level 2
Level 2
‎05-06-2019 07:26 PM
I installed and connected my equipment today. I am now connected but haven’t received a message from tpg confirming this. Is there a delay between connecting and receiving confirmation? Thanks in advance.
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Riezl
Moderator Moderator
Moderator
‎06-06-2019 09:19 AM

Hi @mattturnbull78,

 

Welcome to TPG Community!

 

We have located the account using your community details. As per checking, the NBN order has been completed on 05/06/2019 around 8PM. We have checked the status of your connection and it looks stable for more than 15 hours now

 

Should there be any issues, please let us know so we can investigate. Thank you.

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Will
Moderator Moderator
Moderator
‎06-06-2019 06:36 PM

Hi @mattturnbull78,

 

An email was sent at 3:39PM NSW today informing you that your service with us has been activated.

 

Regards,

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