TPG Community

Get online support

Data loss while watching Movies or TV serials via setup box

Level 1b

The picture or the video freezes too often that it is hard to watch any while using TPG WIFI


See the data loss screen captures attached


Hi @Navpreet_850,


Thanks for raising this to us. Is there a chance you can connect the TV box with Ethernet cable?  Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.


On the other hand, we actually did an article that will help you improve your wireless connection available here.


Let us know how it will go. Cheers!