Internet Connection

Level 2
I waited from 1-6pm yesterday for my internet to be connected and no internet. I was told I’d be called today for internet but nothing. Then I initiated the phone call myself and was told TPG would call me back but they only sent me a message instead. When will my internet be installed?

Hi @andylumsden111,


For new services, we recommend customers to check first if their service has been installed and activated.


We have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help


In your case, the service has been installed, but we have identified a line fault, thus a Telstra technician has been booked to fix your specific concern.