Is Chat even on?

[sometime58]

I moved home and lost the previous modem so now I need to get in contact with customer service. I've tried every single channel, live chat, enquiry, email. It's been almost two weeks and no response at all! What is happening! Two weeks without internet connection? Especially when everything is moved online!!! This is outrageous now. 

[David_M]

Hi @sometime58 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @sometime58 

We sent a modem to you in 2016.

You said you have moved house but no records of a transfer.

So just to confirm, is the service you need a modem on for an NBN or ADSL service?

Thankx,