TPG Community

Get online support

Main Email Address Has Stopped Working. Cannot log in to account. Do not exist?

Highlighted
Level 2

I have internet OK and VOIP BUT I have had no access to my email or account for the last 30 odd hours. I contacted TPG and was informed there was a problem with part of the email setup. Not mine I might add TPGs and since then nothing.When and how will I be informed that it has been "repaired" or do I haveto keep on trying until it may work out of the blue? Not good enough TPG.

2 REPLIES 2
Highlighted
Moderator

Hi @Vegieman,

 

Welcome to TPG Community!

 

We're sorry to know that you're having issues with the service.

 

Please PM us your customer ID, username and address so we can take a look at your account and better understand what happened.

 

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

Highlighted
Moderator

Hi @Vegieman, thank you for sending the account details via PM.

 

As per checking, there was a reported email issue, which has been resolved and you were notified via SMS today around 2PM regarding the matter.

 

If you are still having issues, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you.