Moving Home

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Level 1c

I am moving house in a few weeks and submitted a request to transfer my ADSL2+ plan over a week ago to my new place. I have not yet received any confirmation that this is to go ahead, or any communication at all. I have submitted the request via all channels available multiple times. No one seems to be answering the phone or chat support.

2 REPLIES 2
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Moderator

Hi @samanthakhavin,


Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can investigate for you.

 

Kind regards,

Karl

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Level 1c

Thanks Karl, I have sent those details through to you and look forward to your response.