New internet not working

Level 2
New router loights do not turn blue. Thinking it’s a port issue but i only that one port in my house.
Level 2



I just recently moved home as well, and I wanted to install adsl2 in my new unit.


They have said that a technician will come, but they did not even knock our unit door and check if things work in the unit. We still have no dial-tone and adsl service since 2 weeks ago. I called them again before their shutdown due to Covid19, they promised that a technician is coming "before 20/03/2020" without needing my attendance in the unit. But until now, no dial-tone and adsl service.


Hi @Kewhouse8,

Welcome to the community!


If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

We have created this article that can guide you on How to Check for NBN Network Outage

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.


Troubleshooting no internet connection

In this particular case, we've seen that the NBN installation is not yet completed and NBN Co. will arrange an NBN Technician visit, further updates will be provided via SMS/Phone call or email.


We did an article that you may find helpful,  this will guide you on how to track your NBN service installation. How to track your TPG service installation


Once the NBN service installation is complete you may proceed on setting up the equipment or the modem/router. You may check this guide.


New Connection Setup Help


Should you need further assistance, feel free to search community for help or chat with us at  and we'd be glad to assist you.