After 25th March after i singed up my ADSL connection i got my router deliered. They mentioned that on 14th April someone will come and get connection activated but no one showed up no got any communication for cancellation.
I cant reach support on CHAT OR CALL. I have important webinar to deliver next week. I BEG FOR HELP FOR CONNECTION ACTIVATION.
I have no one to reach out and ask for help.
My user id is dips2801 and phone is +61415836611
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My TPG app for IOS and Android - https://www.tpg.com.au/download
I was given information that my case is being esclated with TELSTRA and they will come back to me in 48 hours, later i recieved a message that TELSTRA is taking time due to COVID shutdown.
I understand being humand there situation and not being able to deliver SLA.
In the interim, cant they make alternate arrangment for me so that i can work and deliver my workshop remotely incase they cant get it activated.
Also can you please make sure i am not charged for anything unless i start using the service please
With your support and backend esclation i just now got a telstra technition visit my building for TPG connection,
Now can you tell me how much time it take after this to get connection active and from were wil i get wi fi and password.
any further steps i need to do. I already have router plugged in and powered on.