No internet service in Greenacres SA

[Subhnitya]

I am getting only 2 lights in my modem. I have tried all the usual - switch off and on , restart etc.. Still not working.
Can you please send a technician to check the line.

[Subhnitya]

My address is :

xxxxxxxxx Road,

xxxxxxxxSA 5086

[Shane]

Hi @Subhnitya,

Welcome to the community!

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

In this case, we ran an initial test to the service it shows connected to our network, Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards,