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Hi @shannonhaynes,

Your service is now working however it is connected to a different port which is not designated for your service.


We raised this to our Engineering Team for investigation and to connect your service to the correct port.




Hi @shannonhaynes, we can see that our Engineering Team has been in touch and was able to confirm that the service is now properly working.


A Telstra technician came out to connect your service to the right port or line and we can see that it's working for more than 21 hours now.


Should there be any issues, please let us know so we can further investigate.


For future reference, we have featured articles here on our community page that may help you with any technical or account related concerns : > Featured Articles.