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Not receiving any installation updates.

Level 2
Hi, I am wondering why there is no further updates about the installation after I received the modem sent by star track. It is almost a week from the date the modem arrived and 9 days from the registration. Why does it taking so long? I need the internet asap

Hi @alhadi1996,


Welcome to TPG Community!


We have located the account using your community details.


We have escalated the issue to our Provisioning Team and a case manager will contact you before 2PM QLD time today to discuss the status of the installation.


Should you have a preferred contact number and time, please send it via private message.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community


Let us know should you have further queries. Thank you.