Welcome to TPG Community!
We have located the account using your community details.
We have escalated the issue to our Provisioning Team and a case manager will contact you before 2PM QLD time today to discuss the status of the installation.
Should you have a preferred contact number and time, please send it via private message.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Let us know should you have further queries. Thank you.