internet drop outs

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Level 1a

 Hi 

I'm getting internet drop outs frequently since couple of weeks and internet speed is also very slow.

can you help me with that pls.

Thanks 

Ranjit1

1 REPLY 1
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Moderator

Hi @Ranjit1 ,

 

Welcome to the community!

 

We're sad to know that you're having issue with the speed of the service. We'd love to help see what causing this issue. We're able to locate an account using your community details also performed a initial test. The result shows no line fault with good connection speed on the line, stable for 2d 15h 15m.

 

Please post a screen shot of speed test on this thread for additional reference also, we'd like to confirm on what particular device(s) you experience the dropouts.

 

Cheers!