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4g data barred

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Level 1a
Hi,
My 4g data service is still barred even after rolling into a new cycle.
I received a text message yesterday saying that my data is barred and that I should add to my prepaid balance. I went on to the website and added to the prepaid balance (the money was taken out of my debit account so I’m assuming it was added successfully).
But my data is still barred even after I restarted my phone. What do I do?
1 REPLY 1
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Moderator

Hi @kelsjp

 

Welcome to the Community! 

 

Sorry to hear that the data allocation has taken some time to lift. 

 

I've located your account using your Community details and can see that your data allocation has now been refreshed. 

 

Please retest and let us know should you need further assistance.