ADSL2+ to NBN

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Level 1c

Can you supply a better modem than the Huawei HG659 with your plans?

When I compare, it's nothing special.

5 REPLIES 5
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Moderator

Hi @litho,

 

Welcome to the community!

 

The modem we provide is a standard modem and we’ve optimized the setup to complement our specifically configured modem settings. We now supply a TP-Link modem/router to our NBN service. However, if you already have the previous supplied Huawei modem/router with warranty, If it becomes defective the replacement will be the same brand (Huawei) and model.

 

Let us know should you require further assistance.

 

Cheers!

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Level 1c

Hi Shane,

What do you mean by saying:

"However, if you already our previous supplied Huawei modem/router and still under warranty, the replacement of the modem/router will be the same brand and model."

Is my HG532D the one you will replace with same brand and model?

That does not make sense - please explain?

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Moderator

Hi @litho

 

I apologise for the confusion, I updated my previous post above.

 

If your Huawei HG532D is defective and under warranty the replacement modem usually be the same Huawei HG532D.

 

 

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Level 1c

Hi Shane,

So the HG532D will work when I changeover to NBN?

 

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Moderator

You will need to have an NBN compatible modem-router or router, depending on what type of NBN service is available in your area.

 

Huawei HG532D is not an NBN compatible device and it will only perfectly work on ADSL services.

 

Let us know if we can be of further assistance. Thank you.