Account cancellation

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Level 1a

I have tried calling you on several occasions but I cannot get through. I have tried the Contact Us form but this gives an error on both MS Edge and Google Chrome (ajax.$form.ajaxSubmit is not a function).

 

I am moving out of my apartment this week and moving in with people that already have internet. I am out of contract. Please cancel my ADSL and home phone bundle as soon as possible.

 

Regards

Thomas xxxxx

Customer ID xxxxxx

 

3 REPLIES 3
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Moderator

Hi @5099393,

 

We are sad to know that you're cancelling service with us. We will arrange one our Account Specialists to contact to provide details of your cancellation request.

 

We'd like to get your best contact number and preferred time. In case yo need a reference:

 

How do I private message (PM) in the community

 

Cheers!

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Level 1a

It's 0435 xxxxxx

Thanks

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Moderator

Hi @5099393

 

Thanks for the details. We are able to locate your account and it shows the account has been canceled 6/4/2019.

 

Let us know should you require further assistance.

 

Cheers!