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Account details won't update online since move to Novus

Level 2

I did not receive an email about move of my mobile to Novus.

I am receiving multiple sms to say my credit card etc must be updated, but after several times trying to do this on line, I still get SMS's.


I can't get through on phone to make whatever change TPG/Novus migration has necessitated. 


This is very annoying and a waste of customer's time.  In short, it is a great way to lose customers.

How will you fix this problem TPG? 


Hi @billnat,


Welcome to TPG Community!


The migration notification has been sent via email. If it is not in your inbox, it may be routed to your junk or spam folders. You may also confirm to us the email address on file privately to ensure that we have the correct one in our record.


To your new My Account portal, please log in with your TPG mobile number and your existing password. If you've forgotten your password, please use our Password Recovery Tool and enter your TPG mobile number. Instructions on how to reset your password will be sent to your primary contact email.


Let me know how it goes.