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Active eSim unsuccessful [URGENT]

Davidliu
Level 2
I got the QR Code and try to transfer and active my eSim. But after the activation, so far, "No Service", SOS only.

I cannot access my account as I cannot receive the sms code, and cannot contact the service support as no phone call I can make.

Please help.
2 REPLIES 2
hofifo2067
Level 2

Hello,

Here are a few steps you can try to resolve the "No Service" issue:

Restart Your Device: Sometimes a simple restart can fix connectivity issues. Turn off your device, wait a few seconds, and then turn it back on.

Toggle Airplane Mode: Turn Airplane mode on and off. This can sometimes help re-establish the connection.

Check Signal Strength: Ensure you're in an area with strong network coverage. Weak signal strength can cause service disruptions.

Verify eSIM Activation: Go to your device's settings and check if the eSIM has been properly recognized and activated. Look for any indicators or prompts confirming activation status.

Update Carrier Settings: Make sure your device has the latest carrier settings. Go to Settings > General > About and check for any updates.

Reinstall eSIM Profile: If nothing else works, you might need to reinstall the eSIM profile. Contact your carrier and request a new QR code for the eSIM.

Davidliu
Level 2
Thanks a lot. I tried the ways and I think have to ask for a new QR Code. But my current phone cannot receive any SMS, then how should I active the esim even I will be given the new Code?