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Adding authorised contact

lishamonteiro
Level 2
Hi,

On 21 or 22 Dec, internet cut out in my Adelaide home. I have been overseas (India) since earlier this month and will be gone until next month. My roommates have contacted you multiple times for assistance to no avail. As far as I am aware, you don't have an international/Indian number for me to call. They do not wish to know or change any account details, just want to know why there is no internet but your representatives are not willing to help. I have sent an email to adsl_admin@tpg.com.au to add them as an authorised contact, which keeps failing for an unknown reason. Any assistance with this would be great as it has been a great inconvenience over the Christmas period.

Thank you,
Lisha M
1 REPLY 1
Angeli
Moderator

Hi @lishamonteiro

 

Welcome to TPG Community! 

 

I can check your request with our Admin Team to see its progress. Send us a private message with your TPG customer ID or username. 


How do I private message (PM) in the community
 

Regards, 

Angeli