Why is it so hard to cancel my account with the online chat operators? I am totally understanding of the Covid-19 affect on all businesses, but c'mon, invest in better systems, the current system you have is shocking!
I have now spent the last three days, and over 9 hours, for the chat to just stop and no response after being told i am being transfered to customer specialist team.
This seems like a massive rort, they are just keeping you connected to get more money from us, when this really shouldn't be an issue.
Every other company i have done this with is able to process this request in a very efficent and simple manner, TPG, on the other hand is really failing. TPG you have not just lost my business today, but forever after this debacle