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An existing payment transaction in progress

Robyn
Level 2
Hey. Have this above msg showing on my account. Have run out of data and need to buy more. Want to change payment card but system will not let me. Can someone please help? Cheers.
1 REPLY 1
Shane
Moderator

Hi @Robyn,

 

Is the pending payment already posted now? If it is still the same, let us help check what happened and fix this. Could you shoot us a PM with your details to better understand the situation.

 

How to send a PM? 

 

Regards,

 

Hey. Have this above msg showing on my account. Have run out of data and need to buy more. Want to change payment card but system will not let me. Can someone please help? Cheers.