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An existing payment transaction is in progress

Hooman22
Level 2

Hi
I recently updated payment details but after almost 2 days it's still saying "An existing payment transaction is in progress". Would you please assist?

1 REPLY 1
Shane
Moderator

Hey, @Hooman22.
 

Let us chase this and check with our Accounts Specialists Team. Could you send us a PM with your details (Username/Customer ID together with the address on file) to better understand the situation.

How to send a PM? 


Regards,

 

Hi
I recently updated payment details but after almost 2 days it's still saying "An existing payment transaction is in progress". Would you please assist?