Bill

[Johannsaraau]

Hey, I receive an email saying that was unable to complete my transaction, but the right day to discount the amount is 18 of witch month and not 12. How can you help me?

[David_M]

Hi @Johannsaraau 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @Johannsaraau 

I have requested our accounts team to call you back ASAP to clarify any issues.

I cant comment on that situation personally, not enough info.

Someone will call ASAP within 24hrs.

Thanks,

[Johannsaraau]

Hey, David, the situation is that, I hired TPG on May 12th, but I only had internet on May 18th. so the right thing would be every 18th the monthly fee to be discounted, not the 12th, because it would not be fair for me to pay a week in advance every month since I did not had the internet.
Could you just change the date of monthly fee for me?
My account number is 6824302

[David_M]

Hi @Johannsaraau 

The billing team will call you and help resolve this issue. It should be sorted out sometime today for you.

Thanks,