Hi @fpapu8626 ,
Welcome to the community!
I would love to help and chase this with our Account specialists team, please shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
@fpapu8626 wrote:
When your direct debit has failed and you receive a text why is it the amount you are sent in the text different to the amount you would find under your "My Account", "Current Balance" option. I've spoken with your customer services several times and emailed the ddacounts@tpg.com.au to follow up on this and had no luck.
