Can someone explain the billing periods for me.
My In-laws have ported out their mobile phone on the 4th January. They have an invoice that they have to pay for the billing period 6th January to 5th February and as their credit card was compromised, this payment hasn't gone through.
They have been emailed that they need to pay the invoice as well as the port out fee. We have replied to the emails a couple of times asking for the invoice be changed as it should only be the $11 porting out fee and also asked for an external payment option (bpay or direct deposite). Instead of an answer we just get an email stating that the payment again failed and to pay the invoice.
Are we understanding the billing period correctly?