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Broadband account cancellation

Level 2

Hi tpg,

Just wondering whether you have an easy way to cancel my account. I had to speak to 3 different people just to explain I only need to cancel my account with tpg. The person answered finally, promised to send an email with details on cancellation but I am waiting from yesterday. Can you help me out as I will be billed again although I will not be using the service (30 days notice). My account number is xxxxxxx.







Hi @6300023,


Welcome to the community!

We're able to locate your account using your community details, we've seen that our Account Specialists Team received the email you sent regarding to your Account Cancellation Request.

We made follow up on this, at the moment your request is still under assessment, further updates will be provided via return mail.

Let us know should you require further assistance.



Level 2

Please could you cancel my Home Bundle L Account? I'm out of contract and cannot seem to find an easy way to cancel my account. 


Hi @edoyle92, we're sorry to know that you'd like to cancel the service.


We'd like to arrange an account specialist to contact you.


Please PM us your TPG customer ID, username and address so we can pull up the account.


To send a PM, please refer to this link:

Level 2

There is no easy way they run you around as long as they can. Promise callbacks that dont happen and dont reply to emails.


Suggest you contact the TIO its the only thing that seems to get any action out of them.