Can't update payment details after failed payment

[Sepoy]

I cannot update my payment details online due to the bug in TPGs system which blocks this functionality when "an existing payment transaction is in progress." I believe I need to PM a representative to fix this, but from what I can tell my account needs to have the ability to send PM's enabled. Could a moderator please enable for me so I can resolve this issue.

Thanks.

[Angeli]

Hi @Sepoy, 

Welcome to TPG Community! 

I'd like to take a closer look on your account to determine as to why you were unable to update your payment method. Send me a PM with your TPG customer ID or username. 

How do I private message (PM) in the community

Regards, 

Angeli