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Cancel ADSL account

maiquenguyen
Level 2

Hello,

Please assist me to cancel my ADSL service. The connection quality is very poor and it's keeps dropping out. I heard that I need to send a cancellation form but I can't find that form anywhere.

Regards,

Mai

6 REPLIES 6
RajenS
Moderator

Hi @maiquenguyen 

 

            

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

maiquenguyen
Level 2
Hi Rajen
I just pm you. Please check yr message.
RajenS
Moderator

Hi @maiquenguyen 

           Looking at your account now 

Thanks 

Rajen 

RajenS
Moderator

Hi @maiquenguyen 

  please check your PM 

 

Thanks 

Rajen 

maiquenguyen
Level 2
Hello,
I haven’t heard from you after you pm me asking the question that I answered in my 1st post. Please note that this is not a request to investigate or fix anything, I want to CANCEL your service because of its poor quality. Since your cancellation policy is time sensitive, please also apply that principle in resolving my issue.
Thank you.
RajenS
Moderator

Hi @maiquenguyen 

 

         Please check your PM, all the details attached 

Thanks 

Rajen