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Cancel NBN plan

Level 2
I would like to cancel my NBN service - which I still don’t have activated. I signed up and paid upfront on 28/01/2021, after which I was advised installation would take place on 23/03/2021 - almost a 2 month wait. This delay is unacceptable and had this been made known upfront, I would not have signed up. Please advise who I need to contact to arrange.

Hi @nwatson75 , we are sorry to know that you'd like to cancel the service. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and arrange someone to contact you to address this matter.


To send a PM, please refer to this link: How do I private message (PM) in the community