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Cancel and close the broadband service

Level 2
I would like to cancel my broadband services before next billing period as I am not using it anymore due to change of house. I tried to chat with the TPG consultants but they are too busy at the moment that haven’t completed full chat. I am requesting to TPG, Please cancel our services and remove our direct debit details.
Tenants of 15/11 Rosedale Avenue, Glenhuntly, Vic-3163