I was trying to get a moving home, but you have been impossible to contact. Everytime I was able to get through to someone, they would say "they have to pass me onto a specialist", but you would disconnect me. I now want my account cancelled. Because you never seem to reply when I leave my details, can you do this by email? Because I haven't used this service in months, can you do it before the next billing cycle? My account number is 6206468.