Dear TPG team,
I have shifted to my new house since 20/03/2020, and have been requesting you for a transfer of my internet since 17/03/2020. I tried several ways to contact you - Phone numbers, several chats, emails and even trying to visit your office in Adelaide, with no success.
I would now like to cancel TPG's services, which I have made clear in my emails and chats with your team, last week.
I have received two emails today, stating that your NBN modem has been shipped and that your connection is now active at my premises. I have another suppier serving me now.
Kindly do the necessary to cancel your service to my new house. I am tired of staying on chats with your team for 3 to 4 hours, for the smallest reason. Bad service.
Regards,
Thomas Mathew
