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Cancel my TPG NBN account

Level 2

Dear TPG team,


I have shifted to my new house since 20/03/2020, and have been requesting you for a transfer of my internet since 17/03/2020. I tried several ways to contact you - Phone numbers, several chats, emails and even trying to visit your office in Adelaide, with no success. 


I would now like to cancel TPG's services, which I have made clear in my emails and chats with your team, last week.


I have received two emails today, stating that your NBN modem has been shipped and that your connection is now active at my premises. I have another suppier serving me now.


Kindly do the necessary to cancel your service to my new house. I am tired of staying on chats with your team for 3 to 4 hours, for the smallest reason. Bad service.




Thomas Mathew

Level 2
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