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Cancel my account - Worst online chat ever

Level 2

I have been trying to cancel the service since yesterday. Tried dialling in and the wait was more than one hour. 

Contacted customer support staff though online chat, online chat connection will work fine untill all the details are requested and then the chat turns off or the customer support staff closes the chat. 


I wanted to cancel the service ASAP. I do not want to pay the bill because of your inefficiency to process my request.