Cancel my account

[sanjeev49]

Hi there,
I need to cancel my TPG account which I recently bought from you because the customer service informed me they cannot increase the speed. TPG is trying from last 1 week and there is no success. My current speed is hardly 1MBPS. Please let me know the procedure.

I would like to get back my activation fees also.

Thanks a lot.

[Anonymous]

Hi @sanjeev49,
 

Welcome to the community!
 

We are sorry to know that you're considering cancelling your service with us due to this speed issue, we're able to locate your account using your community details and seen that you have been in contact with one of our Engineers and advised the case progress.
 

We sent you a Private message on how to proceed with your request.
 

Let us know should you require further assistance.