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Cancel my internet service

Level 1b

I want to cancel my Internet service immediately.

 

Due to Covid-19, I can't go back Australia for quite a long time. 

 

I've tried to connect customer service via your Chat system since 22th of March. But no one can help me to cancel my account, even I have tried so many times.

 

I can't call or cancel the service through the my account section. Neither email nor call had been replied. 

 

Please cancel my service and account as soon as possible.