Welcome to TPG Community!
We're sorry to know that you have decided to cancel the service.
We have located an account using your community details, but we'd like to make sure that we got the right one.
Are you able to PM us your TPG customer ID, username and address?
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @boscocorgi, thanks for providing the account details via PM.
We can see that your request has been acknowledged by our Accounts Team, but we have made a follow up so this matter will be addressed immediately.
Further updates regarding the status of your request will be provided via email.
Let us know should you have further queries. Thank you.