Cancel my nbn

[Slaya1977]

Can you please cancel my nbn i no longer need it and can't find anywhere to cancel it online....tried ringing waited too long

[Shane]

Hi @Slaya1977 ,

Welcome to the community!

We are sad to learn that you're considering to cancel the service with us, we tried to use your community details to pull up the account unfortunately it shows no matching record.

Shoot me a private message with your account details (Username/Customer ID together with the address on file) also include your best contact number and preferred time, we'll have one of our Account Specialists contact you.

How do I private message (PM) in the community 

Regards,

[Shane]

Hi @Slaya1977,

Thanks for sending me your details. I will have one of our Account Specialists contact you tomorrow between 11-12NN AEDS to discuss details of cancellation.


Make sure to keep your mobile phone available for the call and let us know how it will go.