Welcome to the Community!
For privacy and security purposes, I recommend to speak with one of our Account Specialists to discuss this with you.
Please send us your best contact time and number via Private Message so that I can arrange this for you.
For your reference, please see How do I private message (PM) in the community.
We've can see that our Account Specialists has sent an email to you and provided you options regarding your request to cease your service.
If you have any other query regarding your request, please do not hesitate to contact the assigned Account Specialists directly via return mail.
Should you need further assistance, please let us know.