Hi @jason,
Welcome to the community!
I am sad to know that you're considering canceling your service. I'd like to arrange a call from one of our Account Specialists to discuss you the details of your cancellation request.
I was able to locate your account using your community details. Please drop me your best contact number and preferred time.
In case you need a reference:
How do I private message (PM) in the community
Regadrs,
