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Cancellation nbn 30 days notice

Level 2


As a long term customer, first time experience this unfair charge.

Never notice this condition before.

TPG has stopped my service on the day I decided to change provider and still charge me for the next 30 days.

I am not in a contract.

I can understand if you charge me for another 30 days if I still need your services or you still providing services to me. But in my case, TPG just cancelled my services, my new NBN service not even activated. 
I just feel not fair to charge me an extra month without providing services.

Anywhere I can make a complaint ?




Hi @Daodaocc , we would like to take a look at your account to better understand what happened and check what can be done to turn things around.


Please send us a private message with your TPG customer ID, username and complete address so we can further assist you.


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